Privacy Policy

We collect information necessary to operate our B2B chemical marketplace and provide services to your business. This includes:

We use the information we collect for the following business purposes:

We do not sell your personal or business information. We may share information with the following parties only as necessary to operate our marketplace:

We implement robust security measures to protect your business information:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS)
• Payment processing is handled by Stripe, which is PCI-DSS Level 1 certified
• Database access is restricted through role-based access controls and row-level security policies
• Regular security assessments and vulnerability monitoring
• Employee access to customer data is limited to authorised personnel on a need-to-know basis
• Secure password hashing and multi-factor authentication options
• Automated backups with encryption at rest

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Our platform uses cookies and similar technologies to enhance your experience:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent the platform from functioning correctly.

CQVS complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our privacy practices are guided by the following principles:

• APP 1 - Open and Transparent Management: This policy outlines our information handling practices clearly and is freely available.
• APP 3 - Collection of Personal Information: We only collect information that is reasonably necessary for our business functions and activities.
• APP 5 - Notification of Collection: We notify you at or before the time of collection about how your information will be used.
• APP 6 - Use or Disclosure: We only use or disclose personal information for the purpose it was collected, or a related secondary purpose you would reasonably expect.
• APP 8 - Cross-border Disclosure: Our hosting providers may store data in overseas locations. Where this occurs, we take reasonable steps to ensure overseas recipients comply with the APPs.
• APP 11 - Security: We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
• APP 12 - Access: You have the right to request access to your personal information held by us.
• APP 13 - Correction: You have the right to request correction of your personal information if it is inaccurate, out of date, or incomplete.

If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We retain your information for the following periods:

• Account Data: Retained for as long as your account is active, plus 12 months after account closure to facilitate reactivation if needed.
• Transaction Records: Retained for a minimum of 7 years as required by Australian tax law (ATO requirements).
• Dangerous Goods Records: Retained for a minimum of 5 years as required by workplace health and safety regulations.
• Communication Records: Customer support correspondence is retained for 3 years from the date of last contact.
• Usage and Analytics Data: Aggregated analytics data may be retained indefinitely. Individual usage logs are retained for up to 24 months.

When retention periods expire, data is securely deleted or anonymised. You may request earlier deletion of your data, subject to our legal and regulatory obligations.

As a Chem Connect user, you have the following rights regarding your information:

• Access: Request a copy of the personal and business information we hold about you. We will respond to access requests within 30 days.
• Correction: Request correction of any inaccurate or incomplete information. You can update most information directly through your account dashboard.
• Deletion: Request deletion of your account and associated data, subject to our legal retention obligations (e.g., tax records, DG transaction records).
• Data Portability: Request a copy of your order history and account data in a machine-readable format.
• Marketing Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or through your account settings.
• Complaint: Lodge a complaint if you believe your privacy has been breached. We will investigate and respond within 30 days.

To exercise any of these rights, please contact us at support@chemconnect.com.au.

Chem Connect is a business-to-business (B2B) platform designed exclusively for use by registered businesses and their authorised representatives. Our platform is not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take immediate steps to delete that information from our records.

All account holders must be authorised representatives of a registered Australian business and must be of legal age to enter into binding commercial agreements.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users via email for significant changes
• Display a notice on the platform when you next sign in

We encourage you to review this policy periodically. Your continued use of Chem Connect after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us: